Services
Privacy Policy
(PDPA Malaysia Compliant)
Effective Date: 2 August 2026
Privacy Policy
iMachinery Distribution Sdn Bhd ("iMachinery", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, process, store, disclose, and protect your personal data.
By accessing our website, contacting us, purchasing our products, applying for installment facilities, or communicating with us through TikTok, Facebook, Instagram, WhatsApp, email, telephone, or any other platform, you consent to the collection and processing of your personal data as described herein.
1. Personal Data We Collect
We may collect and process the following information:
Personal Information
- Full Name
- NRIC/Passport (where legally required)
- Date of Birth
- Mobile Number
- Email Address
- Residential Address
- Delivery Address
Business Information
- Company Name
- Business Registration Number
- Employment Information
- Occupation
- Employer Details
Financial Information
Where necessary for financing applications:
- Salary Information
- Banking Information
- Credit-related information
- Supporting documents submitted for financing
Technical Information
- IP Address
- Device Information
- Browser Type
- Cookies
- Website Usage Analytics
Our website may use Google Analytics, Meta Pixel, TikTok Pixel, or similar analytics technologies to understand website traffic, improve our services, and measure advertising effectiveness.
Communication Information
- TikTok Messages
- WhatsApp Chats
- Facebook Messenger
- Instagram Direct Messages
- Customer Service Records
2. TikTok Auto Lead Capture
When you initiate communication through TikTok, TikTok may automatically transmit information including your name, contact number, email address, TikTok username, or other information you voluntarily provide.
This information is used solely for:
- Customer support
- Sales enquiries
- Product recommendations
- Financing applications
- Order processing
- Warranty support
3. Purposes of Processing
Your personal data may be processed for purposes including but not limited to:
- Processing purchases
- Product delivery
- Warranty registration
- Customer service
- Financing applications
- Identity verification
- Fraud prevention
- Marketing communications
- Promotional campaigns
- Internal record keeping
- Compliance with Malaysian laws
4. Disclosure of Personal Data
Your personal data may be disclosed to:
- AEON Credit Service (M) Berhad
- JCL Credit Leasing Sdn Bhd
- Courier companies
- Payment gateways
- IT service providers
- Warranty service providers
- Government authorities where legally required
- Professional advisers including lawyers and auditors
We do not sell your personal information to third parties.
5. Marketing Communications
We may send promotional information regarding:
- New products
- Promotions
- Discounts
- Events
- Product launches
You may opt out at any time.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards including:
- Password-protected systems
- Restricted employee access
- Encrypted communications where applicable
- Secure storage practices
- Regular security reviews
No electronic system is completely secure; however, we take reasonable steps to protect your information.
7. Data Retention
Personal data is retained only as long as necessary for:
- Business operations
- Warranty obligations
- Accounting requirements
- Tax obligations
- Legal compliance
Afterward, the information will be securely deleted or anonymized where appropriate.
8. Your Rights Under PDPA
You have the right to:
- Request access to your personal data
- Correct inaccurate information
- Withdraw consent (where legally permitted)
- Request deletion where applicable
- Limit processing where appropriate
Requests may be subject to applicable legal exceptions and verification of identity.
9. Cookies
Our website may use cookies to:
- Improve browsing experience
- Remember preferences
- Analyse website traffic
- Enhance customer experience
Users may disable cookies through browser settings.
10. Third-Party Platforms
Our services may interact with:
- TikTok
Each platform has its own privacy policy, and we encourage users to review those policies.
11. Changes
We reserve the right to amend this Privacy Policy at any time. Changes become effective upon publication.
Contact
I Machinery Distribution Sdn Bhd
A-1, Blok Jalan Metro Perdana Timur 3
Taman Usahawan Kepong
52100 Kuala Lumpur
Malaysia
Email: imachinery.online@gmail.com
Website: https://www.imachinery.com.my
TERMS & CONDITIONS
Effective Date: 2 August 2026
1. Acceptance
By purchasing from iMachinery or using our website and communication channels, you agree to these Terms and Conditions.
2. Products
All products are subject to stock availability.
Images are for illustration purposes only.
Specifications may change without notice.
3. Pricing
Prices may change without prior notice.
Pricing errors may be corrected before order confirmation.
4. Orders
An order is only accepted after payment approval (or financing approval where applicable).
We reserve the right to cancel any order due to:
- Pricing error
- Fraud
- Product unavailability
- Failed verification
- Financing rejection
5. Installment Applications
Approval is solely determined by the financing company.
iMachinery does not guarantee approval.
Rejected applications do not create any liability on iMachinery.
6. Customer Responsibilities
Customers must:
- Provide accurate information.
- Ensure delivery details are correct.
- Keep login credentials confidential.
- Inspect products upon receipt.
7. Intellectual Property
All logos, designs, photos, videos, trademarks, and content remain the property of iMachinery.
No reproduction is permitted without written permission.
8. Limitation of Liability
To the maximum extent permitted by law, iMachinery shall not be liable for:
- Indirect damages
- Loss of profits
- Data loss
- Business interruption
- Delayed deliveries caused by third parties
- Manufacturer defects beyond applicable warranty obligations
Nothing in these Terms excludes liability where exclusion is prohibited by law.
9. Governing Law
These Terms are governed by the laws of Malaysia.
Any dispute shall be subject to the jurisdiction of the Malaysian courts.
9. Missing Force Majeure
iMachinery shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet outages, courier disruptions, or other force majeure events.
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REFUND, RETURN & WARRANTY POLICY
Effective Date: 2 August 2026
Returns
Customers must inspect products immediately upon receiving them.
Return requests must be submitted within seven (7) calendar days from the date the customer receives the product.
- Is defective when unboxing at shop infront of our employee
- Is the wrong product supplied
The product must:
- Be complete with all accessories.
- Be in original packaging.
- Include proof of purchase.
Non-Returnable Items
Returns are generally not accepted for:
- Change of mind
- Incorrect model selected by the customer
- Software-related issues not caused by hardware defects
- Physical damage caused after delivery
- Water damage
- Unauthorized repairs or modifications
- Missing accessories due to customer use
These exclusions do not affect any mandatory rights you have under Malaysian consumer law.
Refunds
Approved refunds will generally be processed using the original payment method.
Processing times may vary depending on the payment provider or financing partner.
Shipping charges may be non-refundable unless the return is due to our error or a defective product.
Warranty
Warranty coverage follows the manufacturer's warranty terms.
Warranty periods vary depending on the brand and product.
Where applicable:
- Apple products are covered by Apple's Limited Warranty in accordance with Apple's warranty terms and conditions.
- Android devices follow their respective manufacturer warranty policies.
Customers should retain their original proof of purchase for warranty claims. iMachinery is an independent retailer and does not modify or extend the manufacturer's warranty unless expressly stated.
Warranty Exclusions
Warranty does not cover damage resulting from:
- Accidents
- Misuse
- Negligence
- Water exposure
- Unauthorized repairs
- Physical impact
- Power surges
- Normal wear and tear
Warranty Claims
To submit a warranty claim:
Provide:
- Proof of purchase
- Product serial number
- Description of the issue
- Photos or videos (if requested)
Our team will advise on inspection, repair, replacement, or referral to the manufacturer or authorised service centre, depending on the circumstances.
Shipping for Warranty
Customers may be responsible for shipping costs associated with warranty claims unless otherwise stated or required by law.
Contact
For returns, refunds, or warranty support:
iMachinery Distribution Sdn Bhd
Email: imachinery.online@gmail.com
Website: https://www.imachinery.com.my